Client

Multi-State Brick and Mortar Lender

Project

Centralized Decisioning

Project

A multi-state store front lender has hired MaxDecisions to design a new, centralized underwriting system. Their current process is to have branch personnel to pull a credit report and have them make an experiential-based decision to grant credit. The existing process is not repeatable and inconsistent that resulted in uncontrollable losses. MaxDecisions designed a brand new centralized decision process and underwriting rules and implemented it into a new web-based application and underwriting process. The result is consistent and high-performance decision making that freed up branch personnels to concentrate on customer care.

Categories
  • Decision Engine
  • Centralized Underwriting
  • New Web-Based Application
  • Unified Customer Experience