How can we help you?

The best way to get help is to contact one of us. However, browse through our frequently asked questions below.

Knowledge Base

Browse our database of best practices. This might help you navigate your current portfolio issues.

Video Tutorials

Watch some useful videos and get an interactive understanding of key terms. Take a closer look.

Customer Support

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Frequently asked questions

We now have an FAQ list that we hope will help
you answer some of the more common ones.

1. What is MaxDecisions?

MaxDecisions was founded in 2016 with a singular mission to provide the best analytics for the entire financial services industry. We leverage mathematics, statistics and technology, plus decades of banking and financial services experience to help our clients to achieve their goals.

2. Where is MaxDecisions located?

Our main headquarters is in Plano, Texas. Slightly north of Dallas, we have grown over the years to house additional staff to support our growing customer base. We also have other offices in Oregon, Utah and California.

3. How many clients does MaxDecisions have?

As of early 2020, we have over 95 clients in various jurisdictions and locations. Our client ranges from tuition financing companies to point of sales financing companies and consumer lending companies.

4. How do I get in touch with MaxDecisions?

You can email us at info@maxdecision.com or send us a direct message on our LinkedIn or Twitter account. We will get back to you in a flash.

5. How does your Decision Engine work?

Our decision engine maintains a constant connection with all major credit bureaus and other data furnishers and providers. When a score needs to be calculated, we will fan out and retrieve data necessary to generate custom scores and return that store back to you with attributes and possible denied reasons in real-time.

6. How many employees does MaxDecisions have?

We have over 50+ employees in various locations in the United States. Most of our employees are located in Texas and some are scattered in our California, Utah, and Oregon offices. We have customers worldwide and we are here to support you wherever you are.

7. Do you work in other industries than personal finance?

We work in small business lending, point of sale financing as well as student lending space. If you are interested to work with us in the Auto and Mortgage lending industry, please give us a ring. We aren’t hard to find!

8. How long does it take to build and implement a model?

Depending on the cleanliness of the underlying data. We typically take 30-45 days to construct a custom model and another 30 days to implement it into our decision engine for you to consume. We are integrated with all major loan management systems.

9. What is your support model and support hours?

We have live support 8am-5PM central time seven days a week. You can call, email, text us with your job request, issues, and or concerns. We are always connected.

10. I am ready. Who do I call?

We are glad you are ready to work with us. Call us at 866.426.8820 or email us at info@maxdecision.com. Send us a message on our social media accounts as well. We are ready to go!

Latest articles

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I’ve been asked this a lot in the past few months. I think everyone’s expectation that the response will be low, but just how low? And is it acceptable to keep on mailing despite a slow down? Let’s answer the response rate question. Well, it’s low. Across the entire financial service sector, acquisition direct mailing campaigns from April to May 2020 has been around 20 basis points, that’s 0.2% or 2 out of a thousand people respond to a mailing offer.

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MaxDecicisons is a leader in analytics and predictive modeling, today announced an industry first, unparalleled […]

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What’ In Your Mailbox? Episode 1: “Direct Mail vs. Google Adwords”

When you compete with your competitors on marketing budgets to be the “top results” or “first-page”, you already lost. Someone else will just have to up their bid by a penny and you will have to cough up more money to Google and your CAC (customer acquisition cost) is decimated again.

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MaxDecisions is a full-service modeling and decision engine company. Get in touch with us today.

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