Nicole Houston

Nicole HoustonHead of Operations

areas of expertise

Lending Platforms
Call Center Management
Staff Management
Operations Polices
Operations Procedures


Cerritos Community College
University of California – Irvine

Accomplished Operations Professional Experienced in Start-up and Hyper-Growth Environments A Passionately Engaged Leader Expertise in Contact Center and General Management Demonstrated ability to work efficiently under pressure and meet deadlines Strong analytical ability with exceptional attention to detail Ability to communicate effectively at various levels with individuals and groups

I like to leverage my professional experience to bring a new experience to consumers with personal finance needs.

Before joining MaxDecisions, Inc. Nicole managed all call center activities for LoanDepot consumer and mortgage lending. She began her career at CashCall and she is a Six Sigma Blackbelt certified.


contact details

200 Spectrum Center Drive, Suite 400
Irvine, California 92618, United States

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